How do I set up my Firestick?
Step-by-step installation and first-run configuration for the Catchon TV app on any Firestick model.
Read the setup guide ›Contact
Talk to a person, not a queue.
Send us a message and a real human from the firestickiptvs.com support team will get back to you directly. We run our own IPTV service end to end, so the person answering knows how Firestick streaming actually works, not just how to forward a ticket.
Send us a message
Fill out the form below and we'll reply by email. Fields marked with are required.
Direct contact methods
Prefer to reach us another way? Here are the fastest routes to a human.
For anything from a billing question to a Firestick setup walkthrough, drop us a line.
help@catchontv1.emailLive chat
Available 24/7 with an average first response under a few minutes during peak hours.
Start live chatHours & SLA
Support: 24/7. Replies within 12 hours on average. Billing desk: 09:00–22:00 UTC.
Email billingBefore you contact
A lot of common questions are already answered on these self-serve pages — they're usually faster than waiting on a reply.
Is there a refund policy?
Yes. Refund eligibility, time windows, and how to request one are laid out clearly — no small print surprises.
Read refund policy ›Can I try before I buy?
You can start a free trial and test the full channel lineup on your own Firestick before paying anything.
Start a free trial ›What channels do you carry?
24,000+ live channels across sports, movies, news, and international packs, with the full searchable list online.
Browse channel list ›Prefer to test first?
Spin up a free trial on your own Firestick and see the stream quality for yourself. No card required.
Start free trial